October 6, 2020
Well here at the Mercedes Benz Club Shop UK our products have been getting lots of attention from far and wide, especially the face masks. We have supplied to a member of the Japanese Club to who was kind enough to send some pictures of the mask and his car.
I recently ordered a ladies Mercedes fleece from yourselves. I had a few questions re- sizing etc to ask and was impressed to get a quick and helpful response from Donna who worked there. Donna said it would need to be ordered and I wanted to take it away on holiday so she put in an urgent request so I got it quickly. The fleece arrived sooner than I expected and was a perfect fit and extremely good quality.
I am writing to you as the service and efficiency seem to go beyond what I would expect and I most certainly would use your company again in the future for the quality and service received.
Excellent customer service from the start of our transaction to the end. The body warmer I originally ordered was embroidered and shipped with a very quick turn around so that my dad would receive it in time for his birthday. Unfortunately the garment didn’t fit him properly but exchanging the body warmer was no hassle whatsoever.
We were sent over the available body warmer options for my dad to choose from but decided to opt for a v-neck jumper instead, which was no problem at all. We posted back the body warmer and the jumper was sent to us as soon as it had been embroidered.
This is Dad’s 3rd jumper (in different colours) and I’m sure he will be returning for more items! We wouldn’t hesitate to order again. Many thanks for all your help!
What an excellent and considerate service. The jacket was perfect and when I mentioned that the order was for my nephew’s 30th birthday, it was so kind of you to pop in a few extras for him. He has special needs, yet has always loved Mercedes, so I can’t thank you enough for helping make him a very happy young man.